Answer a few quick questions in our short secure online form.
We'll review your details to assess if you're eligible, with no obligation.
Receive your results and initiate the claim if you wish to do so.
If you rent your home and the council or housing association has failed to ensure that it's in a adequate state of repair, then you may be entitled to £1,000's in compensation*.
Simply complete our online claims form to check if you qualify and get a quick initial assessment to see if you may have a claim, with no-obligation.
Answer a few quick questions in our short secure online form.
We'll review your details to assess if you're eligible, with no obligation.
Receive your results and initiate the claim if you wish to do so.
Ono Corp Ltd is a Claims Management Company (CMC). You can claim for free, without using a CMC, first directly to your landlord or to the Housing Ombudsman Service (England)/Public Services Ombudsman (Wales). We will not charge you a fee for our service. We are paid a referral fee by our partners on our Legal Panel for eligible referrals.
Living with damp and mould is always distressing. It can make your home and clothing smell and cause respiratory illness in vulnerable people especially young children. It is very common for Landlords claim that mould is caused by condensation because of the tenants failing to open windows or keep the heating on. That is not always the case. Our partner law firm can advise if it is and if you have a right to claim. If you do not accept that it is your lifestyle causing the damp or mould, get in touch with us now.
Claim NowIt is your landlord's responsibility to keep in repair the roof and to prevent leaking sinks, baths and showers. The problem with leaks is that unless they are fixed promptly, they will soon make life very difficult. It can lead to mould and dampness and can impact your health, and cause damage to your belongings and the enjoyment of your home. Find out if you can claim compensation for any leaks.
Claim NowDefective brickwork in your rental home could cause damp and damage to internal walls and furnishing. Your landlord has a duty to repair any cracked or defective brickwork in your home.
Claim NowFaulty windows or failed double glazing can allow water to penetrate your home. They can also cause cold spots leading to condensation. It can also lead to excessive heat loss. These can make life unpleasant and affect your health. It is your landlord's responsibility to fix defective windows. If they don't then you could have a claim.
Claim NowIf the property came installed with a boiler and central heating, it is your landlord's responsibility to make sure that is in a safe working order, which provides adequate heating and hot water. You don't have to live in a cold damp home. The law is there to ensure that landlords fulfil their responsibility.
Claim NowThis can lead to flooding and penetrating damp coming through the walls into your home. Sometimes this can be raw effluent. Your landlord has the responsibility to put right any structural defects which include fixing any blocked drains and guttering that can cause penetrating damp and damage to the internal plaster.
Claim NowIf your home needs repairs and it is those issues that are allowing vermin into the property e.g. hole in exterior wall, broken pipework, or uncovered drains - then it is your landlord's responsibility to do the repairs and arrange pest control.
Claim NowIf the pathway, driveway or outside yard to your home is cracked, your landlord has a responsibility to make it safe for you, your family and any guests you may have visiting.
Claim NowYour landlord must make sure that the electricity in your home is safe. Any exposed wires, damaged outlets can pose a serious risk. If your electrics are dangerous, you may be able to take emergency court action to compel your landlord to act.
If the ventilation fan in your kitchen or bathroom no longer works properly it is your landlord's responsibility to fix or replace it. Defective fans can lead to excessive condensation that can lead to damp and damage your belongings.
Claim NowThis is often a sign of penetrating or rising damp. This usually if water has entered your home through the faulty brickwork or external wall. The plaster is brittle and crumble to touch. If this has happened to your home, your landlord may have the responsibility to repair both the inside plasterwork and repair the external brickwork to prevent it happening again.
Claim NowIt is the council or housing associations duty to ensure your home is in an adequate state of repair. If a property is in disrepair, it means that it needs repairing before it can be considered safe and fit to live in.
Examples of disrepair can include damp, mould, heating, plumbing and electrical issues, pests and infestations, leaks and water damage, damaged windows and doors, defects to the structure of the property and more.
If you rent your home and it is in disrepair, you have the right to claim compensation for any difficulty, costs, discomfort, or suffering you have endured.
Compensation might include:
Damage to personal property: including clothes and other possessions such as computers and TVs caused by mold and rising damp. If they have been damaged, then you're entitled to claim the costs.
Personal injuries: such as pneumonia from damp and cold, asthma and allergies caused by mold, injury from falling, carbon monoxide poisoning, gastrointestinal problems, and mental health issues such as depression and anxiety.
Repair costs: if you have paid for the repairs yourself then you are entitled to have the costs reimbursed.
Inconvenience and suffering: you don't need to have suffered an injury to claim compensation either. You can receive compensation if the disrepair has caused you inconveniences, such as been unable to cook or use the bathroom for example.
Housing disrepair refers to a situation where a rented property is in a state of disrepair, meaning it’s not safe, healthy, or comfortable to live in. Common examples include damp, mould, faulty heating, structural damage, or broken plumbing.
Tenants have the right to live in a safe and habitable property. Landlords are legally obligated to carry out necessary repairs. If they fail to do so, tenants may be entitled to compensation.
If your landlord has been informed of the disrepair and has failed to fix it within a reasonable time, you may be eligible to make a claim. We offer a free assessment to determine your eligibility.
Compensation can be claimed for personal injury or health issues caused by disrepair, damage to personal belongings, inconvenience, and the cost of repairs or alternative accommodation.
Evidence may include photographs of the disrepair, medical records if there is a health impact, correspondence with your landlord, and any independent reports or assessments.
The duration of a claim depends on the complexity of the case, the level of cooperation from the landlord, and the amount of evidence available. It could range from a few months to over a year.
Yes, generally, the time limit for making a claim is up to six years from the date of disrepair or three years for a personal injury claim. However, it is best to start the process as soon as possible.
It’s rare but yes.
You can start by contacting us for a free initial consultation. Our experts will assess your case and guide you through the next steps.
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